We’ve been working in the POS industry for almost 20 years, and with Lynx Software products since its inception in 2006. During that time, we’ve assisted small clubs & pubs, cafes & bakeries, fresh food shops & general stores and many more with their POS management and stock control needs. Our systems and support have assisted small to medium businesses in all states and territories of Australia.
The developers of the systems we supply have always aimed to provide products that help end-users to save time, be more efficient and access valuable information that makes a tangible difference to the running of their business. However experience has told us that the success of each individual Lynx Software installation requires more than developing a stable, feature-rich software program.
End-user satisfaction, particularly long-term, relies on how well your POS system is implemented.
Here are some of the key components both resellers and end-users need to keep in mind about making a success of their POS installation:
Build an Organised Data File
It is extremely important that forethought goes in to the organisation of your product/stock file. Easy to follow item coding conventions for Stock Items and consistent product description data make a big difference to how easy the software is to use over a long-term basis. The old saying is: ‘Rubbish in, rubbish out’. A well organised stock database means that specific data is easier to search for, ongoing product additions and modifications are better structured, detailed reports are clearer and more logical, and new staff members get up to speed with software operations far quicker.
Clear End-User Training
There are two significant challenges when it comes to providing adequate training for end-users to use their POS system effectively:
(1) Remembering everything that the end-user needs to know, and
(2) Allocating enough ‘distraction-free’ time to provide the required training
It is therefore a good idea to have a documented training structure in place. This can be as simple as a checklist of software features to discuss, and the best order to do it in.
For Uniwell POS system end-users, using the tutorials and demonstration videos that POSLynx has developed means that the end-user can do some training at their own pace, at times that are more convenient, and perhaps even at home. Then, when the support provider and end-user do make an appointment to go through specific information one-on-one, the time needed is reduced and better spent as the basics have already been covered.
Wasted time and ongoing support are minimised by having a well thought out training structure, and utilising the tools that Uniwell POS Australia, Lynx Software and POSLynx make available.
Timely Support and Up-to-Date Software
Ongoing software support takes time and costs money. However, with the modern advent of remote access via the internet, the majority of software support issues and upgrades can be handled without the need for the support provider to go onsite. POSLynx uses TeamViewer as its in-house remote access software. When an end-user has a problem, the support provider can connect via remote access, see the problem demonstrated and provide the necessary guidance to fix it. And if retrieving the data is required for further testing and troubleshooting by the support provider or developer, that can often be done immediately.